Your terms, conditions and any other information that you wish to
provide for you customers will go here. The following text is
purely an example:
Delivery
0ur delivery charges are reflected by the size and
weight of the products you order. The highest delivery charge for the
items in your basket is then applied to your whole order. You will only
pay one delivery charge for your order.
Gift Wrapping
Our gift wrapping option is £2.50 per item, please tick the relevant box on the basket page.
Privacy Notice
We only require information that enables us
to process your order. If you send an email , your email and address
will be retained so that we can respond to your message and confirm
your order.We do not collect sensitive personal information in line
with the Data Protection Act 1998. Personal information will only be
held for as long as it is needed for the purpose it was collected.We
only allow authorised personnel access to personal information you
provide.We will not pass your data to any third parties unless they are
required in fulfilling your order.
Sharing Your Information.
We
have to work with other companies to complete the processing of your
purchase from us, and sometimes we have to share your personal
information with other parties in the following situations. Agents;
Examples include fulfilling orders, delivering gifts, sending postal
mail and emails, processing credit card payments and providing customer
services. Such companies will have access to personal information
needed to perform these functions and only have access to information
required for that purpose and may not use it for any other purpose.
Cookies
Cookies are small pieces of information that are
stored on your computers hard drive by your browser. Our cookies do not
contain any personally identifying information but allow us to provide
features to make shopping on our website easier.Your Consent By using
our website you consent to the collection and use of this information
by us. If we decide to change our privacy policy, we will post those
changes on this page so that you are always aware of what information
we collect, how we use it and under what circumstances we disclose it.
Returns Policy
We
hope that you are happy with your purchases, and that there will be no
reason to return them, but if you should please note our Returns
Policy. If for any reason you are disatissfied with your purchase, you
can return it for an exchange or a refund within 14 days of delivery,
providing it has not been used, and is in its original condition. To
return goods please telephone 0123 456 7890 between the hours 9am-5pm
Monday to Friday. We can then discuss your requirements. We recommend
returning your goods by recorded delivery for your own peace of mind
and security, as we cannot take responsibility for goods which get lost
in transit.
Faulty Goods
If the goods are faulty
or being returned to us due to the fault on our part, we will refund
any costs incurred in returning the items.If the purchase was not
faulty, we can only refund the cost of the product and not the postage.
If the purchase was made by credit card, refunds can only be made to
the original card used in the sales transaction.